Procedural Manual
Complaint

STATE COMPLAINT PROCEDURES

STATE COMPLAINT PROCEDURES

If a parent has concerns about their child’s special education services, the first step is to talk to the child’s teacher, the building principal, or one of the staff at the special education office. It helps to deal with concerns when they first arise.

If the concern cannot be resolved informally with the MOE, there are further steps available to the parents. The parent:

The two major complaint procedures are the State Complaints and the Due Process Complaint. The table below describes briefly the difference between a State Complaint and a Due Process Complaint. Table 1: Difference between a State Complaint and a Due Process Complaint.

State Complaint Due Process Complaint Who can file? Individual or organization Parent/guardian or MOE Reason for filing? Violation of Part B requirement by the MOE or any other agency Complaint on any matter relating to a proposal or a refusal to initiate or change the identification, evaluation (includes eligibility), or educational placement of a child with a disability, or the provision of a free appropriate public education (FAPE) to your child.

State Complaint Due Process Complaint Timeline for Filing Violation that occurred not more than one year prior to the date that the complaint is filed. Violation that happened not more than two years before the parent or the MOE knew or should have known about the stated action that is the reason for the due process complaint. Timeline for Resolution 60-calendar days unless the timeline is properly extended for the following reasons: (a) exceptional circumstances exist with respect to a particular State complaint; or (b) the parent and the MOE or other public agency involved voluntarily agree to extend the time to resolve the matter through mediation or alternative means of dispute resolution, if available in Palau. The MOE must ensure that not later than 45 calendar days after the expiration of the 30-calendar-day period for resolution meetings or, as adjustments to the 30- calendar-day resolution period, but not later than 45 calendar days after the expiration of the adjusted time period, a decision is made. A hearing officer may grant specific extensions of time beyond the 45-calendar- day time period described above at the request of either party (the parent or the MOE). Process Investigation by MOE Hearing conducted by an impartial hearing officer unless issue is resolved through resolution meeting.

Forms: State Complaint/Due Process Complaint Model Form- SE16A Request for Mediation form – SE 16B

Timeline: State Complaint: Must be resolved within 60 calendar days unless both parties agree to extension.

Due Process Complaint

PROCEDURES STATE COMPLAINT PROCEDURES General The MOE must widely disseminate the State complaint procedures to parents and other interested individuals, including parent training and information centers, protection and advocacy agencies, independent living centers, and other appropriate entities.

Remedies for denial of appropriate services In resolving a State complaint in which the MOE has found a failure to provide appropriate services, the MOE must address:

Extension of timeline The individual or organization may be permitted an extension of the 60 calendar-day time limit only if: (a) exceptional circumstances exist with respect to a particular State complaint; or (b) the individual or organization and the MOE or other public agency involved voluntarily agree to extend the time to resolve the matter through mediation.

State complaints and due process hearings

DUE PROCESS COMPLAINT PROCEDURES General The parent or the MOE may file a due process complaint on any matter relating to a proposal or a refusal to initiate or change the identification, evaluation or educational placement of a child or the provision of a free appropriate public education (FAPE) to the child.

The due process complaint must state a violation that happened not more than two years before the parent or the MOE knew or should have known about the stated action that is the reason for the due process complaint. A parent may submit the Due process complaint to the school and the school will review and then transmit to the MOE Special Education Coordinator.

The above timeline does not apply if the parent could not file a due process complaint within the timeline because:

FILING A DUE PROCESS COMPLAINT

Notice required before a hearing on a due process complaint The parent or the MOE may not have a due process hearing until the parent or the MOE (or his/her attorney or the MOE’s attorney) files a due process complaint that includes the information listed above.

A valid complaint In order for a due process complaint to go forward, it must include all the required information. The due process complaint will be considered to include all the requirements unless the party receiving the due process complaint (the parent or the MOE) notifies the hearing officer and the other party in writing, within 15 calendar days of receiving the complaint that the receiving party believes that the due process complaint does not meet the requirements listed above.

Within five calendar days of receiving the notification that the receiving party (the parent or the MOE) considers a due process complaint invalid, the hearing officer must decide if the due process complaint meets the requirements listed above, and notifies the parent and the MOE in writing immediately.

Changes to the Due Process Complaint The parent or the MOE may make changes to the complaint only if:

complaint. Thus, mediation is available to resolve disputes under Part B of IDEA, whether or not the parent has filed a due process complaint to request a due process hearing. Refer to MEDIATION procedures. Providing the information in items 1-4 above does not prevent the MOE from stating that the due process complaint did not have all the required information.

Except as stated above, the party receiving a due process complaint must, within 10 calendar days of receiving the complaint, send the other party a response that specifically addresses the issues in the complaint.

RESOLUTION PROCESS

The parent and the MOE determine the relevant members of the IEP Team to attend the meeting. The purpose of the meeting is for the parent and the MOE to discuss the due process complaint, and the facts that form the basis of the complaint, so that the MOE has the opportunity to resolve the disagreement. .

The resolution meeting is not necessary if:

The 45-calendar-day timeline for issuing a final due process hearing decision begins at the expiration of the 30-calendar-day resolution period, with certain exceptions for adjustments made to the 30-calendar-day resolution period, as described below.

Except where the parent and the MOE have both agreed to waive the resolution process or to use mediation, the failure to participate in the resolution meeting will delay the timelines for the resolution process and due process hearing until the meeting is held.

If after making reasonable efforts and documenting such efforts, the MOE is not able to obtain the participation of the parent in the resolution meeting, the MOE may, at the end of the 30-calendar-day resolution period, request that a hearing officer dismiss the due process complaint.

Documentation of such efforts must include a record of the MOE’s attempts to arrange a mutually agreed upon time and place, such as:

If the MOE fails to hold the resolution meeting within 15 calendar days of receiving notice of the due process complaint or fails to participate in the resolution meeting, you may ask a hearing officer to begin the 45-calendar-day due process hearing timeline.

Adjustments to the 30-calendar-day resolution period If the parent and the MOE agree in writing to waive the resolution meeting, then the 45-calendar-day timeline for the due process hearing starts the next day.

After the start of mediation or the resolution meeting and before the end of the 30- calendar-day resolution period, if the parent and the MOE agree in writing that no agreement is possible, then the 45-calendar-day timeline for the due process hearing starts the next day.

If the parent and the MOE agree to use the mediation process but have not yet reached agreement, at the end of the 30-calendar-day resolution period, the mediation process may be continued until an agreement is reached if both parties agree to the continuation in writing. However, if either you or the MOE withdraws from the mediation process during this continuation period, then the 45-calendar-day timeline for the due process hearing starts the next day.

Written settlement agreement If a resolution to the disagreement is reached at the resolution meeting, the parent and the MOE must enter into a legally binding agreement that is:

MEDIATION Procedures

Impartiality of mediator

The mediator:

HEARINGS ON DUE PROCESS COMPLAINTS General Whenever a due process complaint is filed, the parent or the MOE involved in the dispute must have an opportunity for an impartial due process hearing. Impartial Hearing Officer

person having personal or professional interest that would conflict with his or her objectivity in the hearing.

The MOE shall keep a list of the persons who serve as hearing officers. The list must include a statement of the qualifications of each of those persons.

Subject matter of due process hearing The party (the parent or the MOE) that requests the due process hearing may not raise issues at the due process hearing that were not addressed in the due process complaint, unless the other party agrees.

Timeline for requesting a hearing The parent or the MOE must request an impartial hearing on a due process complaint within two years of the date you or the MOE knew or should have known about the issue addressed in the complaint.

Exceptions to the timeline The above timeline does not apply to you if the parent could not file a due process complaint because:

A hearing officer may prevent any party that fails to comply with this requirement from introducing the relevant evaluation or recommendation at the hearing without the consent of the other party. Parental Rights at hearings

Hearing Decisions:

Decision of the hearing officer A hearing officer’s decision on whether the child received a free appropriate public education (FAPE) must be based on evidence and arguments that directly relate to FAPE. The decision must be made within 45-days and mailed to both parties.

In matters alleging a procedural violation (such as “an incomplete IEP Team”), a hearing officer may find that the child did not receive FAPE only if the procedural violations:

Findings and decision provided to the advisory council and general public The MOE, after deleting any personally identifiable information, must:

APPEALS Finality of hearing decision A decision made in a due process hearing (including a hearing relating to disciplinary procedures) is final, except that the parent or the MOE may appeal the hearing officer decision in a Republic of Palau court. Timelines and Convenience of Hearings and Reviews The MOE must ensure that not later than 45 calendar days after the expiration of the 30-calendar-day period for resolution meetings or, not later than 45 calendar days after the expiration of the adjusted time period:

Civil Actions, Including the Time Period in Which to File Those Actions

General Any party (the parent or the MOE) who does not agree with the findings and decision in the due process hearing (including a hearing relating to disciplinary procedures) has the right to bring a civil action (i.e. take it to the courts) with respect to the matter that was the subject of the due process hearing. The action may be brought in a ROP court of competent jurisdiction (a ROP court that has authority to hear this type of case) or in a district court of the United States without regard to the amount in dispute.

Time limitation The party (the parent or the MOE) bringing the action shall have 90 calendar days from the date of the decision of the hearing officer to bring the case to court.

Additional procedures In any civil action, the court:

Jurisdiction of district courts The district courts of the United States have authority to rule on actions brought under Part B of IDEA regardless of the amount of disagreement.

Rule of construction Nothing in Part B of IDEA restricts or limits the rights, procedures, and remedies available under the U.S. Constitution, the Americans with Disabilities Act of 1990, Title V of the Rehabilitation Act of 1973 (Section 504), or other Federal laws protecting the rights of children with disabilities, except that before the filing of a civil action under these laws seeking relief that is also available under Part B of IDEA, the due process procedures described above must be exhausted to the same extent as would be required if the party filed the action under Part B of IDEA. This means that you may have remedies available under other laws that overlap with those available under IDEA, but in general, to obtain relief under those other laws, you must first use the available administrative remedies under IDEA (i.e., the due process complaint; resolution process, including the resolution meeting; and impartial due process hearing procedures) before going directly into court.

The child’s placement while the due process complaint and hearing are pending During the course of any resolution process, due process hearing, or civil court appeal, the child will remain in his or her current educational placement. This is known as the “stay put” rule and applies unless: The parent and the MOE agree to another placement; The child is applying for initial admission to a public school and the parent consents to the child’s placement in the public school program until the completion of the hearing; or

Attorney’s Fees General A court may award reasonable attorney’s fees to the parents or guardians of a child or youth with disabilities if the hearing officer rules in the parent’s favor in any action or

proceeding related to the requirements of the Individuals with Disabilities Education Act (IDEA) to be paid by the attorney, if the attorney: (a) filed a complaint or court case that the court finds is not serious, unreasonable, or without any basis; or (b) continued to go to court after the court case clearly became silly, unreasonable, or without any basis; or In any action or proceeding brought under Part B of IDEA, the court, in its discretion, may award reasonable attorneys’ fees as part of the costs to a prevailing MOE, to be paid by you or your attorney, if the request for a due process hearing or later court case was presented for any improper purpose, such as to harass, to cause unnecessary delay, or to unnecessarily increase the cost of the action or hearing.

Award of Attorney fees A court awards reasonable attorneys’ fees as follows:

Despite these restrictions, an award of attorneys’ fees and related costs may be made to you if you prevail and you were substantially justified in rejecting the settlement offer.

A resolution meeting is not considered a meeting convened as a result of an administrative hearing or court action, and also is not considered an administrative hearing or court action for purposes of these attorneys’ fees provisions.

The court reduces, as appropriate, the amount of the attorneys’ fees awarded under Part B of IDEA, if the court finds that:

However, the court may not reduce fees if the court finds that the MOE unreasonably delayed the final resolution of the action or proceeding or there was a violation under the procedural safeguards provisions of Part B of IDEA.